Privacy Policy

This Privacy Policy explains how [LEGAL ENTITY NAME] (“OMNI Smart”, “we”, “us”) collects, uses and protects personal data when you use omnismart.me or buy from us. We process personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable laws. Last updated: [DATE].

Information we collect

  • Information you give us: name, phone, email, delivery and billing address, and order details when you place an order, request a survey or contact us.
  • Information collected automatically: device and browser data, IP address, and usage data through cookies and similar technologies.
  • Payment information: handled by our payment providers. We do not store full card numbers on our servers.

How we use your information

  • To process and deliver your orders and provide installation and support.
  • To respond to enquiries, survey requests and warranty claims.
  • To improve our website, products and service.
  • To send updates or offers where you have agreed to receive them. You can opt out at any time.
  • To meet legal and tax obligations.

Sharing your information

We share personal data only as needed with delivery and logistics partners, payment processors, and service providers that help us run the website and the business, and where required by law. We do not sell your personal data.

Cookies

We use cookies to keep the site working, remember your cart, and understand how the site is used. You can control cookies in your browser settings. Disabling some cookies may affect how the site works.

Data retention

We keep personal data only as long as needed for the purposes above and to meet legal and accounting requirements, then delete or anonymise it.

Your rights

Subject to UAE law, you may request access to the personal data we hold about you, ask us to correct or delete it, or object to certain processing. To make a request, contact us at [EMAIL].

Security

We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage is completely secure, but we work to keep your data safe.

Contact

For any privacy question or request, contact [LEGAL ENTITY NAME] at [EMAIL] or [UAE PHONE NUMBER].

This policy is provided as a template and should be reviewed by a qualified professional before use.