SmartCare Maintenance Plans
Keep your smart home running flawlessly. SmartCare maintenance contracts provide annual firmware updates, proactive system health checks, and priority technical support—so your automation works reliably, year after year.
Why SmartCare Maintenance?
Smart home systems require ongoing care. Firmware updates improve security and features. Sensors degrade. WiFi networks need tuning. SmartCare keeps everything optimised with minimal effort from you.
- Firmware Updates — We push the latest secure, feature-rich firmware to all your devices monthly. No manual updates needed; your system stays current and protected.
- Proactive Monitoring — Our team monitors your system remotely. Devices acting sluggish or offline? We detect and resolve before you notice problems.
- Seasonal Health Checks — Twice yearly, we inspect system performance, sensor accuracy, network stability, and WiFi coverage. Preventive maintenance extends device lifespan.
- Priority Support — Issues? Contact us directly. SmartCare members get fast response times and escalated troubleshooting vs. standard support.
- Hardware Warranty Extension — Optional add-on extends your original 1-year warranty to 2–3 years, covering unexpected failures.
- Peace of Mind — Automation failures are stressful. SmartCare ensures your smart home stays smart, so you can focus on enjoying it.
SmartCare Plan Tiers
Starter (1–5 Devices)
Perfect for minimal setups: a few smart lights, one lock, basic automation. Includes monthly firmware updates, quarterly check-ins, and email support.
Standard (6–20 Devices)
Typical villa or apartment installation. Includes all Starter benefits plus bi-annual health checks, WiFi optimisation, and priority phone support.
Premium (20+ Devices)
Large homes or commercial spaces. Includes all Standard benefits plus quarterly on-site inspections, hub firmware rollback protection, 24/7 emergency support, and optional warranty extension.
What’s Included in SmartCare?
Monthly Firmware Updates
All Tuya and Smart Life devices receive new firmware automatically. Includes security patches, performance improvements, and new features. No manual steps required; we handle everything remotely.
Seasonal Health Checks
Twice yearly (Spring and Autumn), we perform comprehensive system audits: device responsiveness, sensor accuracy, network latency, and WiFi coverage mapping. Issues are logged and prioritised.
Remote Monitoring
Our team monitors your system 24/7 for offline devices, failed automations, or performance degradation. We diagnose and remediate most issues without your involvement.
WiFi Optimisation
Unstable WiFi kills smart home performance. We diagnose interference, recommend router placement, and advise mesh network upgrades if needed.
Troubleshooting & Support
Device won’t connect? Automation not triggering? We troubleshoot via phone/email/remote access. Most issues resolved within 24 hours for Standard/Premium members.
Knowledge Base & Training
Access our library of setup guides, automation tips, and device documentation. Optional annual refresher training to master new features.
SmartCare vs. Standard Warranty
Standard 1-Year Warranty (Included)
Covers hardware defects and installation workmanship. If a device fails, we replace it at no cost. You pay for support/troubleshooting beyond the first year.
SmartCare Maintenance (Optional Add-On)
Covers firmware, proactive monitoring, health checks, and priority support. Ideal if you want ongoing optimisation and peace of mind beyond the first year. Warranty extension available.
Typical Issues SmartCare Prevents or Resolves
- Offline Devices — WiFi dropout causes devices to go offline. We detect, diagnose (interference, range, credentials), and restore connectivity.
- Slow Automations — Automations not triggering on time? Poor WiFi, overloaded hub, or misconfigured rules. We optimise and verify response times.
- Firmware Bugs — Outdated firmware may cause stability issues or security risks. Monthly updates fix these before they cause problems.
- Sensor Drift — Temperature or humidity sensors drift over time. We recalibrate or replace sensors under warranty or maintenance plan.
- Hub Overload — Too many devices on one hub can slow response. We monitor load and recommend hub upgrades proactively.
- Integration Breakdown — Google Home or HomeKit integration stops working. We troubleshoot and restore cross-platform control.
SmartCare Pricing (Annual Plans)
- Starter (1–5 devices) — 600 AED/year (50 AED/month billed annually).
- Standard (6–20 devices) — 1,200 AED/year (100 AED/month billed annually).
- Premium (20+ devices) — 2,000 AED/year (167 AED/month billed annually).
- Warranty Extension Add-On — 500 AED/year (extends original 1-year warranty to 3 years total).
Plans renew automatically. Cancel anytime with 30 days’ notice. Monthly billing available at +25% premium.
How to Get Started with SmartCare
- Contact Us — Reach out via our contact form or call with your device count and needs.
- System Assessment — We audit your current setup, review device types, and recommend the right SmartCare tier.
- Plan Activation — Once you choose a tier, we activate remote monitoring and begin monthly firmware updates immediately.
- Ongoing Service — You receive health check reports, issue summaries, and support tickets as needed throughout the year.
- Renewal — Plans renew annually. You can upgrade, downgrade, or cancel anytime.
Why OMNI Smart for SmartCare?
Official Tuya & Smart Life Partner
We have direct access to firmware releases and device support. Your system gets updates faster and more reliably.
Local UAE Team
Our support team is based in the UAE, familiar with local network issues, DEWA/SEWA requirements, and regional device availability.
Proactive Approach
We don’t wait for you to call with problems. We monitor, detect issues early, and fix them before they impact your experience.
Transparent Pricing
No surprise fees. Tiered plans scale with your system size. All services clearly defined upfront.
Expert Troubleshooting
15+ years’ smart home experience means we diagnose fast and solutions are effective. Not generic chatbot support—real expertise.
Ecosystem Agnostic
Google Home, Apple HomeKit, Samsung SmartThings, Home Assistant—we support all ecosystems. Your choice, our expertise.
Related Services & Resources
All our installation services (smart home, HVAC, security, electrical) come with a 1-year standard warranty. Extend coverage with SmartCare. Learn about our smart home installation process or explore our product range.
Frequently Asked Questions
Do I need SmartCare if everything is working fine?
Not immediately. SmartCare is optional and adds value over time through proactive updates, monitoring, and support. Many customers add it after the first year when the standard warranty expires.
What happens if a device fails under SmartCare?
With the optional Warranty Extension add-on, hardware failures are covered beyond year 1. Without it, you pay for replacement parts. Either way, we prioritise troubleshooting and repair for SmartCare members.
Can I switch SmartCare tiers mid-year?
Yes. If your system grows or shrinks, contact us and we’ll adjust your plan. Pricing is prorated for mid-year changes.
How often do firmware updates roll out?
Monthly security patches and minor updates. Major feature releases quarterly. We test all updates in-house before deploying to your system.
What if I cancel SmartCare?
Give 30 days’ notice and we’ll stop billing. Your devices continue to work normally. You lose proactive monitoring and priority support but retain your 1-year hardware warranty (if still within year 1).
Is SmartCare available for non-OMNI Smart installations?
We primarily support systems we installed. For external installations, contact us for a custom support assessment and quote.
Get a Free Custom Quote
Tell us about your space and our local UAE team will design, supply and install the right setup — backed by a 1-year warranty.